how automated healthcare fails, how you'd know, and what to do at each tier — every claim sourced, reviewed continuously
Ransomware made the EHR inaccessible; the hospital moved to paper within an hour and restored computers after 36 hours.
TierEHR and email down; paper and pen for medication and lab orders for about 36 hours. How tiers are assigned.
As recounted by the Joint Commission, staff arrived to find Petya ransomware notices. The EHR was inaccessible and email was down. Within an hour, the hospital activated its incident response plan and moved to paper and pen for medication and lab orders. It stayed open but diverted emergency cases. Surgeries and diagnostics continued, except for a few patients whose allergy information could not be accessed. IT had computers running again 36 hours after the attack using cloud backup and disaster-recovery software, but had to replace hard drives (TJC SEA 67, citing Healthcare IT News, Aug. 2017).[1,2,3]
none documented
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